#SAFE AUTO FULL#
#SAFE AUTO FREE#

#SAFE AUTO FREE#

As a family-owned establishment, we always strive to keep our customers satisfied, which included providing ************** with two free reseals, despite the absence of warranty coverage.

Our General Manager invited ************** to the shop to address the situation in person. They referred him to our General Manager, who had been dealing with ************** throughout this process. He was yelling and using profanity towards our front desk employees, who were unaware of the situation but remained polite and respectful. However, approximately ten months after the initial repair, ************** called our ********* location, displaying belligerent behavior. We offered a potential resolution we informed him that if he brought back the original windshield we installed, in good condition, we could refund him for the cost of the windshield. Sometime later, he reached out and apologized. As a result, we ceased communication with him to avoid further abusive interactions. Unfortunately, he became irate and started using vulgar language. We explained that we couldn't offer a warranty on the windshield due to the rust situation. Six months after the initial repair, **** contacted us demanding a refund because he had the windshield fixed elsewhere.

We also informed him that this would be the final free reseal, given that we had already performed two without addressing the rust issue. We reiterated that we couldn't provide our usual warranty on the labor, but as a courtesy, we attempted another reseal without charging him.

************** seemed satisfied with our service and understanding of the absence of a warranty.Ī month later, he returned, once again stating that the windshield was leaking.

Despite his lack of warranty coverage, we offered to attempt a reseal free of charge, once again without addressing the rust problem. Nevertheless, ************** returned a month later, claiming that his windshield was leaking. Finally, we are not liable for any unattended items in your vehicle.'Īs you can see, our warranty explicitly excludes coverage for any rust-related issues in the pinchweld area where the windshield is mounted. This could potentially lead to window regulator problems, which we cannot be held responsible for. Also, please be aware that replacing a door glass or back glass may cause issues with locking or unlocking doors, and we may not be able to access the glass properly. Additionally, we offer Unlimited Chip Repairs for any windshield replacement as long as you own the vehicle. However, please note that any rust in the pinchweld area will void the leakage guarantee, and any rust repairs are the sole responsibility of the customer. Moreover, special ordered items or appointments that have been scheduled and later canceled are subject to a 25% Restocking Fee or Deposit Fee. 'Warranty: We include a lifetime warranty on any defects in our glass and a lifetime warranty on our labor. Our windshield repair warranty policy is as follows: We made it clear to him that without addressing the rust issue, we couldn't provide a warranty on the labor for the windshield replacement. However, ************** declined our suggestion, stating that it was a work truck used during winter. We informed ************** that he should take the vehicle to a body shop first to repair the rust, as it could affect the tight seal of the windshield, similar to the factory installation. Upon inspection, we noticed rust along the area where the windshield is mounted.

#SAFE AUTO FULL#

I have full coverage and they are not helping me with my claim. I just want my truck fixed or at least be able to get a rental at their expense. My claims specialist never answers or her supervisor. I had to use Uber or borrow other people vehicles to get back and forth. No one is handling my claim in her absence. The claim specialist has went on a leave or vacation in the middle of this, no one seems to be able to assist without her being present. My vehicle isnt drivable, and now the battery died so I cant do anything with it but leave it. Its being risked getting towed, they said they wont pay if so, and asked me to secure my vehicle. They didnt give a facility to have it towed too. They have not allowed me to even get a rental, they dont offer reimbursement. My vehicle has been sitting on the residential street with homes, for a month as of tomorrow.

I was told it takes about **** business days from that date of submitting. I filed a claim, I was advised that they have to do an investigation. I had a car accident on July 1st ***** and I called my car insurance Safe auto.